Water in many cities has high amount of calcium deposits. This leads to build-up of minerals in coffee machines
How Contoso Ensures Excellence
- For Standard Customers:
- Suggest to descale their coffee maker, which will fix the issue most cases.
- For Commercial Customers:
- Suggest to install water filtration system
- Recommend using filtered water
- For Premium Customers:
- If SLA is active, offer free installation of Water Filtration System by our front-line worker. This ensures that will never encounter the issue again.
- Create a work order which will be automatically scheduled by intelligent scheduling
- If SLA is inactive, ask if the customer would like a free manual water filter